Our Approach
Our Proven Process
Six proven steps to deliver your perfect bathroom renovation with minimal stress and maximum results
How We Work
From Vision to Reality
Our streamlined process ensures your bathroom renovation is stress-free, on-time, and exceeds expectations at every step
- 1
Initial Consultation
Visit our showroom for a relaxed, expert-led design consultation. Share your vision, explore live displays, and get honest advice tailored to you—no pressure, just clarity on what's possible.
- • Complimentary design session
- • Personalised advice from our experts
- • Explore real displays and materials
- • Full budget, timeline, and options review
- 2
Home Measure & Measurement
Our expert measurer visits your home at a convenient time. We capture every detail—precise measurements, technical checks, and practical requirements—ensuring nothing is missed. You'll receive clear answers to all your questions, plus tailored design ideas and honest advice to help bring your vision to life.
- • Professional, respectful home visit
- • Accurate measurements and technical assessment
- • Honest answers and expert guidance
- • Creative design suggestions on-site
- 3
Custom Design & Showroom Presentation
Experience your future bathroom brought to life with stunning 3D visuals and real samples in our showroom. Every detail is tailored to your style and needs. We explain the full project, provide a clear, fixed quote, and answer all your questions—so you leave inspired, reassured, and ready for the next step.
- • 3D visuals and material samples
- • Design personalised to you
- • Clear, fixed-price quotation
- • Confidence in quality and aftercare
- 4
Order & Project Planning
Once you're happy with your design, we handle everything—ordering all materials to our warehouse for quality checks and guaranteed stock. Your dedicated Project and Install Managers coordinate a final measure, confirm every detail, and schedule your installation for maximum convenience. You'll get a clear timeline and regular updates, so everything runs smoothly from start to finish.
- • Dedicated Project & Install Managers
- • Pre-installation measure for total accuracy
- • All materials quality-checked and in stock
- • Clear schedule and seamless communication
- 5
Professional Installation
Our certified installers bring your design to life with precision and care. We manage every aspect of the installation process, from plumbing and electrical work to the final finishing touches, ensuring exceptional quality throughout.
- • Certified and fully insured installers
- • Complete project management
- • Minimal disruption to your home
- • Quality control at every stage
- 6
Final Handover & Guarantee
Enjoy a personal walkthrough of your finished bathroom, where every detail is checked and perfect. We show you how to care for your new space, activate your comprehensive warranty and aftercare.
- • Meticulous quality inspection and finishing touches
- • Personal care and maintenance guidance
- • 3-year all-inclusive guarantee for peace of mind
- • Ongoing support and dedicated aftercare
Frequently Asked Questions Questions
Our initial consultation typically takes 60-90 minutes, allowing plenty of time to understand your vision, discuss options, and provide expert guidance without any pressure.
Project timelines vary significantly based on design complexity, product availability, and individual requirements. Most clients experience 12-20 weeks from initial consultation to completion, allowing for thoughtful design development and material procurement. Our installation phase typically takes 15-20 working days, ensuring meticulous attention to detail throughout the process.
Our detailed quotations are valid for 30 days from the presentation date, giving you time to make decisions while protecting against material price fluctuations.
Our comprehensive guarantee covers all installation work, including waterproofing, tiling, plumbing, and electrical work. Manufacturer warranties on products are additional to this coverage.
Ready to Transform Your Bathroom?
Our expert team is ready to discuss your vision and create a bespoke bathroom design that exceeds your expectations.
Expert Design
3D visualisation and professional planning tailored to your space
Premium Brands
Roper Rhodes, Crosswater, Hansgrohe, AXOR and other luxury partners
Expert Installation
Fully qualified tradespeople and complete project management
3-Year Guarantee
Complete peace of mind with comprehensive warranty coverage
Expert consultation • 3D design planning • Professional installation
Serving Essex & Northamptonshire • 20 minutes from Chelmsford & Northampton